Frequently Asked Questions
Q. How are our items measured?
A. All of our items are measured placed laying flat, so we are measuring the front width. We try our best to measure as accurately as possible, but minor errors may occur with some items due to product material characteristics.
If you have any questions or unsure about the size, please feel free to reach out to us via Instagram DM or email (email@example.com). Thank you!
Q. What size options do you have?
A. All of our items are designed free size / one size fits all. Please kindly check the measurements on the product page and compare them with items of your own.
Q. How long does it take from order to delivery? What is the shipping method?
A. We deliver within 2 to 7 business days excluding weekends and Japanese holidays.
Orders within Japan will be via trackable YuPack delivery which takes around 1-2 days once sent. We will send you your unique YuPack tracking code to your email.
International orders are via trackable EMS international delivery and will take approximately 2 to 7 days depending on your location. We will send you your unique EMS tracking code to your email.
Q. Which destinations do you deliver to?
A. We deliver globally. International orders will be sent via trackable EMS international delivery.
Q. What are the returns and exchanges policy?
If you notice a defect in our product, please contact us immediately via email at: firstname.lastname@example.org within 5 days of receiving the product.